It has been ingrained in us all; dial 911 when there is an emergency. But have you ever questioned what happens on the other side of the phone? Once you dial 911, your call is automatically routed to the nearest Public Safety Answering Point (PSAP). Once the call arrives at the PSAP, the dispatcher immediately sees the caller’s identification and address information. This provides the emergency responder with the location of the call without the caller having to provide it.

Taylor Telephone employees work meticulously to keep records updated with every new connect, reconnect and location change. This ensures that the PSAP is current and relevant so that EMT’s can quickly and accurately respond to emergency calls. This, in return, keeps those closest to you safe and within reach of emergency medical assistance.